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The confirmation of your purchase comes immediately to the email that you have left us in contact with, be sure to check the Spam, unwanted or other tray of your email since it is possible that it arrived there. In case of not being found, just let us know your full name and contact telephone number in any of our service channels to review it together.
Your email security filters the emails you talk to the most often and the brand new ones tend to go to referral inboxes. So you can add us as a contact or simply check that our responses reach your main tray.
Because our sizes are international, sometimes they differ from what we are used to in Mexico. Once the order is placed, contact us email@example.com to determine your size.
Once your order number is received, you just have to wait for our mail with the generation of the tracking number so that you can check the status of your order. Keep in mind that the generation is automatic and when you receive it, the Correos system may not yet be updated, so we ask you to try again in the next 5 business days.
As indicated in point 3, you received your tracking number that was generated automatically so it may not be updated on the official platform, so we share orientative search platforms to be able to consult the movement. We recommend starting the tracking within the following business days.
We send them by private mail.
In your first search, information such as "pending deposit" "pre-registered" or others may appear, do not worry that it is the same that appears by default when it is created. You will be able to know more information about the delivery and / or estimate in the following business days.
If we have confirmed order # and tracking # it means that your order is in progress and we are respecting the established times. If we are outside the established deadlines, do not hesitate to let us know your concern with your order # to firstname.lastname@example.org
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